Call Center Sales Representative I (Entry-Level)
About The Position
MCI is hiring motivated, results-driven Call Center Sales Representatives to connect with customers by phone, provide product guidance, resolve inquiries, and close sales. The role handles inbound and outbound calls, builds rapport, identifies customer needs, manages accounts, and processes orders using company systems. Applicants must complete the full application on MCI’s careers page, including screening questions and a brief pre-employment test. The job operates in a professional office environment. Employees are largely sedentary and sit or stand for long periods while using a computer and telephone headset. The role also involves regular use of office equipment and occasional movement around the office. Employment is subject to work authorization requirements and may require a Level II background or security investigation, including fingerprinting, and drug screening; offers are contingent on the results.
Requirements
- Must be at least 18 years old and have a high school diploma or equivalent.
- Strong verbal and written communication skills.
- Typing speed of at least 20 WPM.
- Basic proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Familiarity with Windows operating systems.
- Dependable, punctual, and self-motivated.
- Skills in conflict resolution, problem-solving, and negotiation.
- Customer-focused, with empathy, patience, and responsiveness.
- Ability to multitask and manage time effectively.
- Team-oriented with a positive attitude.
- Comfortable working in a fast-paced, evolving environment.
- Strong interpersonal and relationship-building skills.
- Must be authorized to work in the country where the job is based.
- Must be willing to undergo a Level II background and/or security investigation with fingerprinting, where applicable.
- Must be willing to undergo drug screening, where applicable.
Nice To Haves
- At least 1 year of experience in customer service, sales, technical support, or administrative roles in a contact center.
- Experience in state or federal work environments.
Responsibilities
- Handle inbound and outbound calls professionally and empathetically.
- Use product knowledge and training to recommend solutions and close sales.
- Build rapport, listen actively, and address customer needs.
- Research account details and collaborate with internal teams to resolve issues.
- Manage customer accounts and accurately process orders using company systems.
- Follow scripts, policies, and procedures to ensure consistency and compliance.
- Protect customer data and handle sensitive information responsibly.
- Escalate complex issues to appropriate team members.
- Stay current with training, system updates, and team communications.
- Maintain excellent attendance and punctuality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
