Call Center RN - Evening Part-Time - Remote

UnitedHealth Group•Greensboro, NC

2d•$29 - $52•Remote

About The Position

This RN Call Center position supports Optum's Women's Health program, providing telephonic clinical support for high-risk obstetric patients enrolled in case management services. The role focuses on remotely monitoring pregnant patients with complex medical needs, including diabetic pregnancies and other high-risk conditions, while serving as a critical bridge between patients, case managers, and field-based nursing teams. Through proactive outreach, assessment, triage, and care coordination, the nurse helps ensure timely intervention and positive maternal and fetal outcomes. This position is part-time (20 hours/week) and the schedule and hours are 7:30 PM - 12:30 AM EST on the days listed below. Week 1: Sunday, Tuesday, Thursday and Friday Week 2: Monday, Tuesday, Thursday, Saturday You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Current, unrestricted Compact RN licensure
2+ years of clinical experience
1+ years of experience working in obstetrics

Nice To Haves

Bachelor's degree in Nursing (BSN)
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Monitor high-risk obstetric patients through remote patient monitoring systems, including blood glucose and blood pressure tracking
Review clinical alerts and conduct outbound outreach to patients when elevated blood sugar levels, blood pressure readings, or other concerns are identified
Assess patients' health status and recommend appropriate care based on clinical judgment, established protocols, and evidence-based guidelines
Assess and triage immediate health concerns, determining the appropriate level of care and escalation when necessary
Provide nursing assessment, education, and support to high-risk pregnant patients, including those enrolled in nausea and vomiting infusion pump programs
Identify potential gaps in care, treatment plans, provider follow-up, or resource utilization
Coach patients on treatment options, self-management strategies, symptom monitoring, and available care alternatives
Coordinate services, referrals, and connections to case management, health programs, community resources, and other supportive services
Serve as an initial clinical point of contact for patients requiring assistance, helping address concerns and facilitating seamless transitions of care
Collaborate closely with case managers and field nurses who provide in-home assessments and ongoing care management
Ensure patients receive appropriate follow-up and continuity of care by bridging clinical needs to the assigned case management team