Call Center - Remote

CITADEL FEDERAL SOLUTIONS LLC• US,

1d•$0 - $20•Remote

About The Position

This is a Patient Services Representative role supporting Veterans Affairs. This is a long-term stable opportunity with the potential to transition to a government employee. FalconTek is a GovCon solutions and services provider that supports federal agencies, state governments, and commercial companies. FalconTek has provided support around the globe on mission critical programs since 2008. We rapidly deploy personnel in support of technical, professional, and medical projects.

Requirements

Must possess the ability to communicate effectively and professionally interdisciplinary team members and to provide optimal customer service to both internal and external customers.
Must be proficient in spoken and written English.
Must be a citizen of the United States
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
One year above high school
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.
Average 40 wpm, as data entry is a main responsibility of this position.
Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting.
Basic knowledge of the functionality of the computerized patient record.
Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.

Nice To Haves

You MUST have a REAL ID or Valid Passport.
You MUST live in Los Angeles or Long Beach area

Responsibilities

Interpret and verify provider orders in accordance with VHA National Scheduling Directive guidelines.
Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments, consults, and request for areas of responsibility.
Enter recall reminders, monitor recall reminder processes and delinquencies, ensure that encounter forms are completed in order to obtain appropriate workload credit; respond to VS GUI, VISTA, and CPRS alerts.
Assist VA Community Care Staff in contacting Veterans to obtain preferences (if needed), schedule/reschedule appointments with community providers and enter appointment provider, date, and time information.
Follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and request medical records.