Remote Diet Call Center

Intermountain Health

2d • $18 - $24 • Remote

About The Position

Provides nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient’s family members to explain the meal process and modify meal selections according to provider orders. A video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Work Schedule Part Time, 20 hours per week. Availability Needed: Sunday-Saturday 0630 - 1930. Shift Assignments: coverage for time off requests & leave requests in the morning, afternoon & evening. Latest Shift: 3:30 – 19:30.

Requirements

• Residential Home address and work from home address must be within the state of Utah.
• Immediate access to dedicated, hardwire internet: 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services).
• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment.
• Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Remain standing for long periods of time to perform work.
• Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.

Nice To Haves

• One or more year of experience in working in a call center or healthcare call center.
• Demonstrated ability to work with modified diets.
• Demonstrated ability to provide exceptional customer service.

Responsibilities

• Takes patient meal selections and modifies them using system standards to meet provider orders.
• Checks trays for accuracy during meal assembly.
• Communicates clearly to both clinical and culinary caregivers.
• Collects and inputs nutrition screening information.
• May complete calorie count and nutrition analysis as dictated by facility.
• Utilizes a computer to run reports and take orders.
• Delivers and presents trays to patients using the standard process.
• Performs food preparation functions according to system standards (following standard recipe, assembling ingredients) for example, prepares salads, sandwiches, vegetables, and fruit.
• Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels).
• Performs accurate credit transactions according to system standards and independently resolves basic customer service issues.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed