Call Center Representative (Onsite)

Waste Connections•Westborough, MA

1d•Onsite

About The Position

E.L. Harvey & Sons, a Waste Connections Company is looking for a Call Center Representative to join the team in Westborough, MA. The schedule is Monday through Friday from 8:30 am to 5:00 pm. Waste Connections is an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. They pride themselves on being a different kind of company with a different kind of culture, where self-directed, empowered employees have trust and full support to realize their potential. The company's priority is to hire professional customer service representatives who care about the safety of drivers and the service provided to the community.

Requirements

Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills

Nice To Haves

Bilingual

Responsibilities

Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.