Call Center Representative

Bonney Plumbing, Electrical, Heating and Air•Sacramento, CA

4d•$18 - $21•Onsite

About The Position

In this role, you’ll serve as the first point of contact for customers calling in for support or service. Your ability to respond quickly, communicate clearly, and capture accurate information helps ensure customers receive the help they need while keeping the team organized and informed. At Bonney, our Customer Service Representatives are the first voice our customers hear and that matters. We’ve spent over 40 years building a reputation Sacramento homeowners trust, and that reputation is built on every interaction. If you enjoy helping people and want to be part of a team where your role truly makes an impact, we’d like to talk.

Requirements

1+ years of experience in a customer service or call center role
High school diploma or equivalent
Ability to type while speaking with customers
Excellent communication skills: clear, warm, and easy to talk to
Ability to stay focused and positive in a fast-paced, high-volume environment
Strong problem-solving skills and a goal-oriented mindset
Comfortable working in Service Titan or similar operating systems
Self-motivated, and dependable

Nice To Haves

Previous experience with in/outbound calling or appointment setting is a plus

Responsibilities

Answer inbound calls, assist customers, and explain services clearly and confidently
Make outbound calls to schedule appointments, follow up, and generate interest in services
Build rapport with customers while identifying needs and opportunities
Accurately enter and update customer information in Service Titan
Document interactions and ensure all details are captured for follow-up
Work with your team to pass along qualified opportunities and support daily goals
Perform other duties as assigned by the needs of the Company