Call Center Representative

North South Consulting Group•Elizabethtown, KY

5d•Onsite

About The Position

We're looking for a Call Center Representative to provide excellent service to healthcare professionals and patients. In this role, you'll manage both incoming and outgoing calls related to healthcare questions, delivering exceptional service with professionalism, empathy, and efficiency.

Requirements

High School Diploma or equivalent.
Strong verbal communication skills that are clear, articulate, and grammatically sound.
Active listening and observational skills to respond appropriately to caller needs.
Demonstrated patience, confidence, and sensitivity during interactions.
Ability to maintain a natural and friendly tone with enthusiasm to assist callers.

Nice To Haves

At least one year of call center experience in the healthcare industry.

Responsibilities

Handle incoming and outgoing calls to support healthcare professionals and patients.
Assist with questions about affordability support, enrollment, program details, and consent processes.
Facilitate appropriate transfers for specific medical questions.
Capture and escalate any adverse events or product complaints following established procedures.
Provide support for general savings card inquiries.
Document all interactions accurately and according to program guidelines.
Perform additional tasks as needed to support program requirements.