Call Center Representative
CENTRAL BANCOMPANY, INC.•Jefferson City, MO
About The Position
Be the voice of Jefferson Bank—where service meets community. As a Call Center Representative, you’ll be the first point of contact for our customers, delivering exceptional service while building trusted relationships that reflect our commitment to community banking.
Requirements
- Strong communication and customer service skills
- Positive, solutions-focused mindset
- Comfort working in a fast-paced environment
- Ability to learn a great deal of information in a short time
- Great deal of initiative to sell and cross-sell products
- Possess the flexibility to accept and help promote changes
- Excellent problem solving and analytical skills
- Strong commitment to customer service
- Self-starter requiring minimal supervision
- Professional phone skills
Nice To Haves
- Sales or service experience is a plus
- Previous banking experience not required, but strongly recommended
- One year sales experience and two years' service experience preferred
Responsibilities
- Answer incoming calls and assist with customer needs
- Provide fast, friendly, and accurate solutions
- Identify opportunities to connect customers with helpful products and services
- Route inquiries and referrals to the right team.
Benefits
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
