Call Center Representative

Cellular Sales Verizon Authorized Retailer • Pasadena, TX

12d

About The Position

Cellular Sales is seeking a Call Center Representative to provide ongoing support to its sales force. The role is suited to a creative and analytical person who can build on existing processes, improve procedures, and use feedback to improve productivity. The representative follows up on leads, generates store traffic and sales leads, and assists customers by phone and text. The position is full-time, has no supervisory responsibilities, and does not require travel. It operates in a professional office environment using standard office equipment.

Requirements

• High school diploma or GED.
• Minimum two years of related work experience.
• Effective communication skills.
• Attention to detail.
• Planning and organizing skills, including setting priorities and identifying the time and resources needed to achieve goals.
• Problem-solving ability, including identifying issues of varying complexity and finding effective solutions with few guidelines.
• Ability to express ideas clearly in well-organized, grammatically correct written materials.
• Ability to sit for long periods.
• Ability to lift files, open filing cabinets, and bend or stand on a stool as needed.

Nice To Haves

• Previous office experience.
• Proficiency in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Data entry and typing skills, including 10-key.
• College degree.
• Interest in and understanding of technology products and services.
• Business ownership mentality.

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the market’s success.
• Handle customer inquiries by phone and text.
• Support the sales force by generating sales leads.
• Follow communication scripts when handling different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Use feedback and criticism to improve productivity.

Benefits

• Benefits are mentioned as part of the company offering, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED