Part-Time Remote Call Center Representative

Scope Services • St. Joseph, MI

1d • Remote

About The Position

Scope Services is seeking a dependable, customer-focused Part-Time Remote Call Center Representative to support utility and energy efficiency programs. This position will primarily support our Florida Power & Light (FPL) On Call project; however, project assignments and work schedules may change based on business needs.

Requirements

• Reliable high-speed internet connection
• Dedicated remote workspace
• Ability to maintain confidentiality and follow established procedures
• Flexibility to support changing projects and work schedules as business needs evolve

Nice To Haves

• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Ability to review work orders, photos, and documentation for completeness
• Comfortable communicating with field technicians regarding corrections and missing information
• Dependable, professional, and self-motivated
• Strong organizational and computer skills
• Ability to work independently with minimal supervision
• Previous call center, customer service, scheduling, dispatch, administrative, or work order processing experience preferred

Responsibilities

• Handling inbound and outbound customer calls
• Scheduling appointments
• Processing and reviewing work orders
• Ensuring required documentation is complete
• Submitting completed work orders for payment processing
• Working directly with field technicians to obtain missing information, request corrections, and ensure work orders meet client requirements before submission.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed