Call Center Representative

Cellular Sales Verizon Authorized Retailer • La Marque, TX

12d • Onsite

About The Position

Cellular Sales is hiring a full-time Call Center Representative to provide ongoing support to its sales force. The role involves following up on distributed leads, generating store traffic and sales leads, and handling customer inquiries by phone and text. The representative uses communication scripts, researches information using available resources, and provides customers with product and service information. The ideal candidate is creative and analytical, willing to improve existing procedures, and able to use feedback to improve productivity.

The position operates in a professional office environment and routinely uses standard office equipment. It is largely sedentary, with some filing and related movement. No travel is expected. Compensation is described as the highest in the wireless industry.

Requirements

• High school diploma or GED.
• Minimum two years of related work experience.
• Effective communication skills.
• Positive attitude.
• Interest in and understanding of technology products and services.
• Business ownership mentality.

Nice To Haves

• College degree.
• Previous office experience.
• Proficiency in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Data-entry and typing skills, including 10-key.

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the market’s success.
• Handle customer inquiries by phone and text.
• Support the sales force by generating sales leads.
• Follow communication scripts when handling different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Use feedback and criticism to improve productivity.

Benefits

• Benefits and development opportunities are mentioned, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED