Call Center Representative

Bath Planet•Monroe, LA

About The Position

Tubbs by Grubbs / Bath Planet of Louisiana is hiring a Call Center Representative to support its bath remodeling business, which provides bath and shower solutions for homeowners, commercial customers, and consumers with accessibility needs. The role involves customer communication, scheduling, administrative coordination, and day-to-day support for on-site management. It is suited to someone who enjoys working with customers, staying organized, and contributing to a fast-paced team environment. The schedule is Monday through Friday, 11:00 AM to 8:00 PM. The representative will handle inbound and outbound calls, coordinate appointments and service activity, maintain customer and lead records, assist with payments and finance applications, and occasionally participate in local home shows and events.

Requirements

Reliable and dependable work habits.
Excellent time management and interpersonal skills.
Energy, enthusiasm, and a positive attitude.
Ability to multitask and prioritize daily workload.
Strong verbal and written communication skills.
Friendly, conversational, and engaging phone presence.
Self-motivated with a strong work ethic.
Willingness to learn.

Nice To Haves

Basic knowledge and experience with CRM systems.
General knowledge of construction.
Experience with bookkeeping.

Responsibilities

Perform data entry.
Schedule and confirm appointments.
Answer inbound calls and make outbound calls.
Coordinate and complete administrative tasks.
Order materials.
Assist with client interactions, including answering phones and emails, showroom visits, product knowledge, and product integration.
Schedule leads, service calls, installations, and client appointments.
Maintain accurate lead and client information in the company's CRM system.
Provide daily support to on-site management.
Process payments and finance applications.
Make follow-up calls to collect balances upon project completion.
Occasionally participate in local home shows and events.