Call Center Representative (Pre-Sales/Customer Service)

Carchex • Cockeysville, MD

13d • Onsite

About The Position

CARCHEX Needs Call Center Representatives for Lead Qualification and Sales Support!!! Great conversations. Great teammates. Great opportunities. Earn $20–$22+/hour. Build valuable skills. Grow your career. At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years! We're looking for energetic, dependable, people-focused professionals to join our Pre-Sales Team. If you're comfortable on the phone, enjoy connecting with people, and thrive in a fast-paced team environment, THIS IS THE OPPORTUNITY FOR YOU.

Requirements

• A confident and enthusiastic phone presence
• Strong communication and active listening skills
• Computer proficiency
• The ability to thrive in a fast-paced environment
• A willingness to learn and accept coaching
• A positive attitude and strong work ethic
• A friendly, patient, customer-first approach
• A team-player mentality

Nice To Haves

• You don't need to be a sales expert to succeed here.

Responsibilities

• Connect with customers from across the country
• Create a positive first impression through friendly, engaging conversations
• Ask qualifying questions and verify customer information
• Introduce customers to CARCHEX vehicle protection solutions
• Identify customer needs and determine appropriate next steps
• Connect qualified customers with a Sales Representative
• Deliver a professional, customer-first experience on every call

Benefits

• Paid training
• Hands-on coaching and support
• Ongoing professional development
• A collaborative, team-oriented work environment
• Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• Hospital Indemnity & Critical Illness Insurance
• Legal Insurance
• Pet Insurance
• 401(k) with competitive company match
• Generous Paid Time Off
• Sick & Safe Leave
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed