Call Center Representative

Conejo Services•Thousand Oaks, CA

14d•$23 - $25•Onsite

About The Position

At Conejo Services, customer service is our #1 priority. We don't just see a job when we come to a customer's door, we see an opportunity to build a relationship. Our goal is to continue to build the most qualified team in Southern California. We are looking for a skilled Call Center Representative with a great attitude and strong work ethic.

Requirements

At least one year of relevant work experience (construction or home service company experience a plus)
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.

Nice To Haves

Bi-lingual in English and Spanish is a plus but not required.
ServiceTitan experience a plus

Responsibilities

Receive a high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution
Make high volume of outbound calls to new and existing clients to book or change appointments.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Express empathy and compassion, taking full ownership of the client’s satisfaction
Proactively gain and maintain a full understanding of our portfolio of products and services
Effectively summarize and relay information received to both clients and internal customers
Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments
Efficiently enter accurate and detailed records of customer interactions and actions taken
Consistently follow order entry guidelines with minimal errors
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Other duties as assigned by management.