Call Center Representative - OOP
About The Position
This position reports to our 2221 Lakeside Blvd, Richardson, Texas location. If selected, you must be able to report to this work location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Responsible for managing complex Office of the President customer inbound call escalations across the full portfolio of AT&T products and services, including Fiber, Mobility, and traditional voice services. This role frequently engages with customers referred through state public utility commissions and other executive escalation channels. Success requires outstanding communication, negotiation, and conflict-resolution skills, along with the ability to quickly navigate multiple products, systems, and service environments. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling. Apply today!
Requirements
- Outstanding communication skills
- Negotiation skills
- Conflict-resolution skills
- Ability to quickly navigate multiple products, systems, and service environments.
Nice To Haves
- Experience in Wireless Sales
- Experience as a Call Center Representative
- Experience as a Customer Service Representative
- Experience as an Inbound Sales Representative
- Experience as a Call Center Agent
Responsibilities
- Managing complex Office of the President customer inbound call escalations across the full portfolio of AT&T products and services, including Fiber, Mobility, and traditional voice services.
- Engaging with customers referred through state public utility commissions and other executive escalation channels.
- Providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
- Acquisition, sales, service, and retention of customers.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
