Call Center Representative - OOP

AT&T•Richardson, TX

3d•Onsite

About The Position

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Responsible for managing complex Office of the President customer inbound call escalations across the full portfolio of AT&T products and services, including Fiber, Mobility, and traditional voice services. This role frequently engages with customers referred through state public utility commissions and other executive escalation channels. Success requires outstanding communication, negotiation, and conflict-resolution skills, along with the ability to quickly navigate multiple products, systems, and service environments. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

Requirements

Outstanding communication skills
Negotiation skills
Conflict-resolution skills
Ability to quickly navigate multiple products, systems, and service environments

Nice To Haves

Experience in Wireless Sales
Experience as a Call Center Representative
Experience as a Customer Service Representative
Experience as an Inbound Sales Representative
Experience as a Call Center Agent

Responsibilities

Managing complex Office of the President customer inbound call escalations across the full portfolio of AT&T products and services, including Fiber, Mobility, and traditional voice services.
Engaging with customers referred through state public utility commissions and other executive escalation channels.
Providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
Acquiring new customers, handling sales, service, and retention for AT&T products and services.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs