Call Center Representative - Providence Anchorage

Providence • Anchorage, AK

6d • Onsite

About The Position

This full-time, 1.0 FTE position works 40 hours per week on a variable shift and is onsite at Providence Alaska Medical Center in Anchorage, Alaska. Under direct supervision, the representative interacts directly with patients to assist with meal selections, nutritional supplements, and snacks in accordance with physician-prescribed medical nutrition therapy guidelines. The role communicates professionally with clinical areas and helps ensure patient and customer needs are processed and completed efficiently. It also ensures that the correct food types and diets are served to the right patients in a timely manner and that patient requests are met.

Applicants who meet the qualifications will receive an invitation to answer additional screening questions through HireVue. Providence describes its culture as patient-focused, whole-person care based on understanding, commitment, and mutual respect. The organization says it aims to empower caregivers and has a vision of health for a better world, including a commitment to strive to become carbon negative by 2030.

Requirements

• Work under direct supervision.

Nice To Haves

• Associate's degree in food service science and nutrition or a related field.
• One year of experience in a health care facility food service operation.

Responsibilities

• Assist patients by phone or in person with meal selections, nutritional supplements, and snacks within physician-prescribed medical nutrition therapy guidelines.
• Communicate professionally with clinical areas throughout the facility.
• Process and complete patient and customer needs efficiently.
• Ensure the correct food types and diets are served to the right patient in a timely manner.
• Meet patient requests.

Benefits

• The organization offers benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security. Specific benefit offerings may vary based on factors such as legal employer, FTE, union, location, and applicable policies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed