Call Center Representative

PROMESA R.H.C.F. • New York, NY

12d

About The Position

The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls as needed. Our Call Center Representatives are often the first point of contact for customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Requirements

• High School Diploma required
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.
• Basic computer skills for word processing and spreadsheet use.
• Attend all staff meetings as requested
• Good communication skills.
• Ability to handle a high volume of calls.
• Ability to work in a culturally diverse environment.
• Bilingual – Spanish strongly preferred.

Nice To Haves

• Associates Degree in Social Services, Human Services, or Public Health preferred.

Responsibilities

• Utilize effective communication and customer service skills.
• Accept and screen incoming and outgoing calls, maintain accurate messages and disseminates appropriately.
• Act as a liaison for the patients and Health Center and direct calls to other departments as needed.
• Register patients in NextGen, obtain/verify demographics, insurance, and other pertinent information from the patients.
• Schedule, reschedule and cancel appointments for patients in NextGen.
• Follow-up on the missed/cancelled appointments, confirm upcoming appointments via telephone/written correspondence.
• Maintain records appropriate to operations and maintain privacy of information in the patient’s chart and/or records.
• Meet or exceed Call Center metrics/goals.
• Provide back-up support to other unit clerks.
• Maintain a clean and safe waiting area.
• Maintain compliance with all organizational policies and procedures.
• Perform other appropriate duties as requested by the supervisor.

Benefits

• Acacia Network provides a comprehensive and competitive benefits package to our employees.
• In addition to a competitive salary, our benefits include medical, dental, and vision coverage.
• We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance.
• We prioritize the well-being of our employees both professionally and personally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees