Call Center Representative

Meridian Trust Federal Credit Union • Cheyenne, WY

10d • Onsite

About The Position

Join the Meridian Trust Team! At Meridian Trust, we believe in helping our members—and our employees—Pursue Their Possible. We’re more than just a financial institution; we’re a team driven by curiosity, optimism, and a commitment to making a difference. As part of our team, you’ll enjoy: A dynamic and supportive work environment, Competitive pay and comprehensive benefits including medical, dental, vision, 401k with employer match, employer-paid life insurance, paid holidays and paid time off, and flexible spending accounts. Opportunities for growth and career development, A culture that values innovation, teamwork, and service, The chance to make a real impact in the communities we serve. We take pride in being an active part of the community, supporting local events, charities, and initiatives that help people thrive. If you're looking for a career where you can grow, contribute, and be inspired every day, we’d love to meet you! Join our dynamic team as a Call Center Representative, where you'll play a key role in delivering exceptional customer service and support while helping us create memorable experiences for our members! As a Call Center Representative (also known as a Remote Delivery Services Associate) at Meridian Trust, we are looking for team members who are passionate and enthusiastic about delivering exceptional customer service to our members. Most of the day is spent communicating by phone, chat, email or Interactive Teller Machine (ITM) assisting our members with financial transactions. These transactions vary from verifying account balances, transferring funds, collecting loan payments, reordering debit cards, reissuing pin numbers, and more. This position is an in-office position and will be required to work a rotating Saturday schedule from 8:45a.m. to 12:15p.m.

Requirements

• Excellent communication skills.
• Strong computer skills and great attention to detail.
• Enjoy a fast-paced team environment.
• No call center experience required.
• Passionate about customer service.
• Strong computer skills.

Responsibilities

• Communicating by phone, chat, email or Interactive Teller Machine (ITM) assisting members with financial transactions.
• Verifying account balances.
• Transferring funds.
• Collecting loan payments.
• Reordering debit cards.
• Reissuing pin numbers.

Benefits

• Medical
• Dental
• Vision
• 401k with employer match
• Employer-paid life insurance
• Paid holidays
• Paid time off
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed