Temp-To-Hire Call Center Representative

Conduent•Milwaukee, WI

3d•Onsite

About The Position

As a Temp-to Hire Call Center Representative you will be responsible for answering inbound calls regarding child support receipts and disbursements. You will handle standards in a fast-paced, large call volume environment, utilizing multiple computerized systems, multi-tasking, and documenting each call. You will respond to Wisconsin child support inquiries and complaints using a standard script and procedures, gathering information and researching/resolving inquiries. You will also inform callers about the services available and assess caller's needs.

Requirements

High School Diploma or an equivalent level of education
Be able to successfully pass a background check and fingerprinting
Eligible to work in the US

Nice To Haves

6 months’ customer service experience or equivalent in a high-volume call center environment preferred
Excitement for innovative technology
Calm conflict resolution and problem-solving skills
100% attendance and punctuality commitment
The ability to convey complex information clearly and concisely
A strong work ethic
Effective and accurate written and verbal communication skills
Detail-oriented
Effective problem-solving skills
Well organized

Responsibilities

Answer inbound calls regarding child support receipts and disbursements
Handle standards in a fast-paced, large call volume environment
Utilize multiple computerized systems, multi-tasking, and document each call
Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures
Gather information and research/resolve inquiries
Inform callers about the services available and assess caller's needs