Temp-To-Hire Call Center Representative
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Temp-to Hire Call Center Representative you will be responsible for: Answer inbound calls regarding child support receipts and disbursements Handle standards in a fast-paced, large call volume environment. Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. Gather information and research/resolve inquiries. Inform callers about the services available and assess caller's needs.
Requirements
- High School Diploma or an equivalent level of education.
- Be able to successfully pass a background check and fingerprinting.
- Eligible to work in the US.
Nice To Haves
- 6 months’ customer service experience or equivalent in a high-volume call center environment preferred.
- Excitement for innovative technology.
- Calm conflict resolution and problem-solving skills.
- 100% attendance and punctuality commitment.
- The ability to convey complex information clearly and concisely.
- A strong work ethic.
- Effective and accurate written and verbal communication skills.
- Detail-oriented.
- Effective problem-solving skills.
- Well organized.
Responsibilities
- Answer inbound calls regarding child support receipts and disbursements
- Handle standards in a fast-paced, large call volume environment.
- Utilize multiple computerized systems, multi-tasking, and document each call.
- Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
- Gather information and research/resolve inquiries.
- Inform callers about the services available and assess caller's needs.
Benefits
- Paid Training
- Great Work Environment
- Perkspot
- NO WEEKENDS
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
