Call Center Representative

CPa Medical Billing • East Haven, CT

19d • Onsite

About The Position

The Call Center Representative joins the Call Center Team to provide support to healthcare providers and patients. The role handles medical billing inquiries, patient account questions, provider support, billing issues, insurance claims, and payment processing. The representative documents interactions in electronic health record systems, collaborates with teammates to resolve complex issues, keeps current on billing procedures, insurance policies, and compliance standards, and supports customer satisfaction through professional, empathetic communication. The position is onsite in the East Haven, Connecticut office, Monday through Friday.

Requirements

• At least 1 year of experience in a medical call center environment.
• Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of medical billing, coding, and insurance processes.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Availability to work onsite in the East Haven, CT office Monday through Friday.
• Must be a US-based candidate eligible for employment without sponsorship.

Responsibilities

• Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support.
• Assist healthcare providers and patients with billing issues, insurance claims, and payment processing.
• Document interactions accurately in electronic health record (EHR) systems.
• Collaborate with team members to resolve complex billing and account issues efficiently.
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards.
• Ensure high levels of customer satisfaction through professional and empathetic communication.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed