Bilingual Call Center Representative

Christ Health Center Inc • Birmingham, AL

4d • Onsite

About The Position

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company’s first point of contact with the public, and must represent the company in a professional and courteous manner at all times.

Requirements

• Requires High School Diploma or equivalent
• 1-2 years in administrative experience
• Excellent verbal communication and telephone skills
• Ability to read and interpret documents
• Effective interpersonal skills including active listening
• Typing and Data Entry Experience
• Strong organizational skills and detail oriented
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Bi-Lingual in Spanish is required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
• The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission on a daily basis
• Treats patients, visitors and co-workers with love and respect

Responsibilities

• Answers incoming calls
• Checks and follow ups on voicemail messages
• Maintains and updates patient demographics
• Schedules patient appointments
• Assists with patient registration and patient Check-out as needed
• May also assist with other related clerical duties and other miscellaneous duties as deemed necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED