Bilingual Call Center Representative

RG/2 Claims Administration•Philadelphia, PA

7d•Onsite

About The Position

The Call Center Representative provides customer service support for the Management and Operations teams. Reporting to the Director of Claims Administration, the Call Center Representative projects a professional company image, both internally and externally, is well organized and highly conscientious, has strong interpersonal and communication skills and exhibits the maturity to handle confidential materials and matters with discretion. Position offers a flexible schedule for a candidate interested in working 35 hours per week during normal business hours.

Requirements

A high school diploma
a minimum of 1-3 years’ of call center experience, preferably in a professional services environment
Bilingual with excellent communication skills, both oral and written, in Spanish and English
knowledge of MS Office Applications (Outlook, Word, and Excel)
outstanding verbal communication skills
effectively interact with all organizational levels
ability to initiate, manage and complete tasks with little supervision
a strong attention to details
flexible and adaptable to various changing working conditions
able to manage competing time demands and priorities

Responsibilities

answering, screening, and relaying calls from class members and claimants
researching claimant inquiries and logging correspondence details into RG/2’s proprietary database
data entry of claimant data into RG/2’s proprietary database
processing of mail as needed