Bilingual Call Center Representative

RG/2 Claims Administration LLC•Philadelphia, PA

11h•$18 - $24•Remote

About The Position

The Call Center Representative provides customer service support for the Management and Operations teams. Reporting to the Director of Claims Administration, the Call Center Representative projects a professional company image, both internally and externally, is well organized and highly conscientious, has strong interpersonal and communication skills and exhibits the maturity to handle confidential materials and matters with discretion. RG/2 is passionate about creating an inclusive workplace that promotes and values diversity. More importantly, creating an environment where everyone, from any background, can do their best work. We encourage you to apply if you are interested in contributing to the success of RG/2 while developing your career in a challenging and professional environment.

Requirements

Bilingual with excellent communication skills, both oral and written, in Spanish and English
knowledge of MS Office Applications (Outlook, Word, and Excel)
outstanding verbal communication skills
effectively interact with all organizational levels
ability to initiate, manage and complete tasks with little supervision
strong attention to details
flexible and adaptable to various changing working conditions
able to manage competing time demands and priorities

Nice To Haves

preferably in a professional services environment

Responsibilities

answering, screening, and relaying calls from class members and claimants
researching claimant inquiries and logging correspondence details into RG/2’s proprietary database
data entry of claimant data into RG/2’s proprietary database
processing of mail as needed