Bilingual Call Center Representative

Apple Valley Waste•Charles Town, WV

1d•Onsite

About The Position

Apple Valley Waste is a rapidly expanding waste and recycling company in the Mid-Atlantic region. We are seeking a Customer Service Member to join our high-performance team and support our continued growth across residential, commercial, and roll-off services. This role is for an individual who leads from the front, excels at motivating teams, takes ownership, acts with speed, and is eager to advance their career within a scaling company. The Customer Service Member will support key operations in the waste management and recycling industry, contributing to the organization's success through strong execution, cross-functional collaboration, and a commitment to safety, service quality, and operational excellence.

Requirements

High school diploma or equivalent.
1-2 years of customer service experience, preferably in a call center or service-oriented environment.
Strong communication skills, both verbal and written.
Ability to handle stressful situations and resolve conflicts effectively.
Proficiency in Microsoft Office Suite and CRM software.
Detail-oriented with excellent organizational skills.
Ability to work independently and as part of a team.

Nice To Haves

Knowledge of the waste management industry is a plus.

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat.
Address and resolve customer complaints with empathy and professionalism.
Process service requests and coordinate with internal teams to fulfill customer needs.
Maintain accurate records of customer interactions and transactions.
Identify opportunities to upsell additional services to existing customers.
Follow up with customers to ensure satisfaction and gather feedback.
Collaborate with other departments to resolve complex customer issues.
Process Payments.