Call Center Representative - Texas Eye Care Network

Tenet Healthcare Corporation • Corpus Christi, TX

4d

About The Position

The Call Center Representative receives, triages, and routes incoming calls and emails and schedules patients according to physician schedules and templates. The representative conveys messages documented in patient accounts, updates and verifies patient demographic information, registers patients, and communicates current practice policies and organizational changes as instructed by management. The role also provides routine non-medical information and instructions, with occasional clinical-question responses when properly trained.

Requirements

• High school diploma or equivalent.
• Some experience in a healthcare administrative field.
• Competence using basic office equipment and tools, including a computer, printer, telephone, Excel, Word, EHR/EMR systems, patient portals, and fax.
• Ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
• Excellent clerical and organizational skills.

Nice To Haves

• Some college education or training in the healthcare field.
• One to two years of experience in a healthcare administrative field.

Responsibilities

• Maintain working knowledge of physicians’ specialties, schedules, and locations.
• Schedule patients with the appropriate physician.
• Obtain and confirm patient demographics and insurance information, and update patient accounts as needed.
• Apply basic knowledge of insurance, benefits, and patient share of cost.
• Understand different insurance lines of service, including HMO, PPO, commercial, Medicare HMO, and Medicaid HMO.
• Reactivate patients through recalls for no-shows and canceled appointments, return missed calls, and respond to patient inquiries in real time through channels such as text, email, or phone according to practice protocol.
• Document patient accounts appropriately and accurately.
• Direct patients to the website to complete registration forms and email documents as needed.
• Answer non-medical questions and provide routine non-medical instructions; answer some clinical questions when properly trained.
• Follow HIPAA policies and procedures.
• Convey messages documented within patient accounts to patients.
• Register patients and inform them of current practice policies and organizational changes as instructed by management.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Generous paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED