Hybrid Call Center

TEKsystems • Pensacola, FL

2d • $20 - $20 • Hybrid

About The Position

Respond to inquiries and requests from members and other individuals in a 24/7, high-volume, schedule-driven, and structured contact center. Provide information about the client’s products and services using product knowledge, active listening, the ability to adapt across multiple systems, and appropriate engagement methods to support a positive member experience and quality customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members about products and services that may meet their needs and create opportunities for positive interactions. This is a contract-to-hire role based in Pensacola, Florida, with a hybrid workplace arrangement. The listed pay rate is $19.75 per hour.

Requirements

• Customer service skills.
• Data entry skills.
• Ability to handle inbound calls.
• Experience in a call center, administrative, secretary/receptionist, banking/mortgage, professional, or high-volume retail environment.

Responsibilities

• Respond to inquiries and requests from members and other individuals in a high-volume contact center.
• Provide information about the client’s products and services while demonstrating product knowledge, active listening, adaptability across multiple systems, and effective engagement.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members about products and services that may fit their needs and provide opportunities for positive member interactions.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
• Voluntary life and AD&D insurance for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, such as PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed