Call Center Sales Representative - Hybrid

AT&T•Orlando, FL

13h•Hybrid

About The Position

AT&T is hiring a Call Center Sales Representative to provide sales, service, and retention support to prospective and existing customers. The role focuses on creating meaningful customer connections, introducing customers to relevant technology, services, and offers, resolving service concerns, and fostering satisfaction and loyalty. This is a hybrid position based at AT&T’s Orlando, Florida location. Employees work in the center 3–4 days per week and remotely from home 1–2 days per week. The position offers a 40-hour workweek, with schedules that may include nights, weekends, and overtime. Paid training is provided. Pay is $18.68 per hour plus commissions when sales goals are met; commissions are uncapped, and top representatives who surpass goals can earn $62,280 or more per year. For remote work, employees need verified internet service with at least 12 Mbps upload and 18 Mbps download speeds, and a dedicated work area that meets AT&T’s work-from-home standards. AT&T provides equipment, including a keyboard, monitor, computer, and mobile device. Employees must follow applicable technical, security, compliance, scheduling, training, monitoring, and workspace audit requirements. AT&T is an equal opportunity and fair chance employer and provides reasonable accommodations to qualified individuals with disabilities. Background checks are not initiated until after an offer is made.

Requirements

Be able to report to the Orlando, Florida center 3–4 days per week and work remotely 1–2 days per week.
Work a flexible 40-hour-per-week schedule that may include nights, weekends, and overtime.
For remote work, have verified internet service with a minimum of 12 Mbps upload speed and 18 Mbps download speed.
For remote work, maintain a dedicated work area that meets AT&T’s work-from-home standards.
Be available, accessible, and accountable during established work schedules and shifts.
Follow technical support processes and organizational security, compliance, training, performance management, management routine, and remote monitoring requirements.
Demonstrate customer focus, a strong work ethic, adaptability, problem-solving skills, and attention to detail.

Nice To Haves

Commissioned sales experience is highly preferred.

Responsibilities

Handle customer interactions by phone, chat, and email in a fast-paced environment.
Identify upselling opportunities and close sales to meet sales and commission targets.
Resolve issues related to service, billing, payments, and collections accurately.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher-level support when needed.
Resolve customer issues to build confidence and loyalty.
Respond to customer inquiries, including technical issues.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T home phone.
Tuition reimbursement program.
Paid time off and holidays: one week of PTO after six months and two weeks after the first year; at least eight company-designated holidays, with additional PTO based on bargaining group.
Paid parental leave.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal programs.
Employee Assistance Programs (EAP).
Employee wellness programs.
Paid training.
Uncapped commission opportunities.