Call Center Sales Representative - Hybrid

AT&T•Mesa, AZ

17h•Hybrid

About The Position

This hybrid position is based at AT&T’s Mesa, Arizona center. Employees work in the center 3–4 days per week and remotely from home 1–2 days per week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you will assist prospective and existing customers, improve their service experience, drive satisfaction, and foster loyalty. The role is the frontline voice of AT&T, introducing customers to technology, services, and offers that meet their needs. The position pays $24.31 per hour, with commissions when sales goals are met. Commission opportunities are uncapped, and top representatives who exceed goals earn $62,280 or more per year. The role includes paid training and a flexible 40-hour weekly schedule that may include nights, weekends, and overtime. For remote work, you must have verified internet service with at least 12 Mbps upload and 18 Mbps download speeds, plus a dedicated workspace meeting AT&T’s work-from-home standards. AT&T provides equipment, including a keyboard, monitor, computer, and mobile device. Employees must follow established schedules, technical support processes, security and compliance standards, training and performance routines, and remote monitoring policies. Workspace audits may include remote desktop observation, call and screen recordings, webcam monitoring, workspace photographs, and video chats.

Requirements

Commissioned sales experience is highly preferred.
Demonstrate strong customer focus, work ethic, adaptability, problem-solving skills, and attention to detail.
Work a flexible 40-hour-per-week schedule that may include nights, weekends, and overtime.
For remote work, have verified internet service with a minimum of 12 Mbps upload and 18 Mbps download speeds.
Maintain a dedicated home workspace that meets work-from-home technical, security, physical, noise, and Clean Desk standards.
Be available and accountable during established schedules and shifts, and comply with technical support, security, compliance, training, performance management, management routine, and remote monitoring requirements.

Nice To Haves

Commissioned sales experience.

Responsibilities

Handle customer interactions through calls, chats, and emails in a fast-paced environment.
Identify upselling opportunities and close sales to meet sales and commission targets.
Resolve issues related to service, billing, payments, and collections accurately.
Explain bills and product features clearly.
Troubleshoot basic problems and seek additional support when needed.
Build customer confidence and loyalty by resolving issues.
Respond to customer inquiries, including technical issues.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T home phone.
Tuition reimbursement program.
Paid time off and holidays, including one week of PTO after six months and two weeks after the first year; at least eight company-designated holidays, with additional PTO based on bargaining group.
Paid parental leave.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal benefits.
Employee Assistance Programs.
Employee wellness programs.
Paid training.