Call Center Sales Representative – Hybrid

AT&T•Richardson, TX

6d•Hybrid

About The Position

This hybrid Call Center Sales Representative position is based at AT&T’s Richardson, Texas location. Employees work in the center 3–4 days per week and remotely from home 1–2 days per week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, the representative supports prospective and existing customers, improves their service experience, drives satisfaction, and fosters loyalty. The role involves introducing customers to relevant technology, services, and offers while resolving service concerns and pursuing sales opportunities. The position has a regular 40-hour workweek and may include nights, weekends, and overtime. Paid training is provided. Employees working from home need verified internet service with at least 12 Mbps upload and 18 Mbps download speeds, a dedicated work area that meets AT&T standards, and a direct LAN connection. AT&T provides the equipment needed to get started. Remote-work requirements include availability during established schedules, compliance with security and technical-support processes, and participation in workspace audits and remote monitoring.

Requirements

Must be able to report to AT&T’s Richardson, Texas location and work in the center 3–4 days weekly and remotely from home 1–2 days weekly.
Ability to work a flexible 40-hour-per-week schedule that may include nights, weekends, and overtime.
Unwavering customer focus.
Strong work ethic.
Adaptability.
Problem-solving skills.
Attention to detail.
For remote work, verified internet service with a minimum of 12 Mbps upload and 18 Mbps download speeds.
For remote work, a dedicated work area meeting AT&T standards, including a desk, chair, electrical outlet, surge protector, and direct LAN connection.
Availability and accountability during established work schedules and shifts, and compliance with organizational security, compliance, and technical-support requirements.

Nice To Haves

Commissioned sales experience is highly preferred.

Responsibilities

Handle customer interactions through calls, chats, and emails in a fast-paced environment.
Identify upselling opportunities and close sales to meet sales and commission targets.
Resolve issues related to service, billing, payments, and collections accurately.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher-level support when needed.
Resolve customer issues to build confidence and loyalty.
Respond to customer inquiries, including technical issues.
Follow established work schedules, technical-support processes, security and compliance standards, training, performance-management routines, and remote-monitoring policies.
Participate in work-from-home workspace audits and monitoring.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T home phone.
Tuition reimbursement program.
Paid time off and holidays: one week of PTO after six months and two weeks after the first year; at least eight company-designated holidays, with additional PTO depending on bargaining group.
Paid parental leave.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage.
Employee Assistance Programs (EAP).
Employee wellness programs.
AT&T-provided equipment for remote work.
Paid training.