Call Center Sales Representative – Hybrid

AT&T•Richardson, TX

7d•$41,933 - $62,280•Hybrid

About The Position

AT&T is hiring a Premier Service Consultant specializing in customer acquisition, sales, service, and retention. The role is the frontline voice of AT&T, helping prospective and existing customers find solutions, improve their service experience, increase satisfaction, and build loyalty. Representatives handle customer interactions by phone, chat, and email, explain bills and product features, resolve service and account issues, troubleshoot basic problems, and identify sales opportunities. The hybrid position is based at AT&T’s Richardson, Texas location, with work in the center 3–4 days per week and work from home 1–2 days per week. It includes paid training and a flexible 40-hour weekly schedule that may include nights, weekends, and overtime. The listed pay is $20.16 per hour plus commissions when sales goals are met; top representatives who surpass goals can earn $62,280 or more per year. Individual starting pay may depend on geography, experience, expertise, and education or training. For remote work, employees need verified internet service with at least 12 Mbps upload and 18 Mbps download speeds, plus a dedicated workspace meeting AT&T’s technical, security, physical, noise-level, and Clean Desk standards. AT&T provides work equipment. Employees must participate in workspace audits and comply with established schedules, technical support processes, security and compliance standards, training, performance management, management routines, and remote-monitoring policies.

Requirements

Commissioned sales experience is highly preferred.
Unwavering customer focus.
Strong work ethic.
Adaptability.
Problem-solving skills.
Attention to detail.
Ability to report to AT&T’s 2221 Lakeside Blvd, Richardson, TX 75082 location and work in the center 3–4 days weekly and remotely 1–2 days weekly.
Verified internet service with a minimum of 12 Mbps upload speed and 18 Mbps download speed for work from home.
A dedicated home workspace with a desk, chair, electrical outlet, surge protector, and direct LAN connection.
Availability and accountability to work during established schedules and shifts and comply with applicable remote-work and security standards.

Nice To Haves

Commissioned sales experience.

Responsibilities

Handle customer interactions by calls, chats, and emails in a fast-paced environment.
Identify upselling opportunities and close deals to meet sales and commission targets.
Resolve service, billing, payment, and collections issues accurately.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher-level support when needed.
Resolve customer issues to build confidence and loyalty.
Respond to customer inquiries, including technical issues.
Work a flexible 40-hour weekly schedule that may include nights, weekends, and overtime.
Follow established work schedules, technical support processes, security and compliance standards, training, performance management, management routines, and remote-monitoring policies.
Maintain a dedicated home workspace that meets work-from-home standards and participate in workspace audits.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet and fiber where available, and home phone.
Tuition reimbursement program.
Paid time off and holidays: one week of PTO after six months and two weeks after the first year; at least eight company-designated holidays, with additional PTO depending on bargaining group.
Paid parental leave.
Additional sick leave beyond state and local legal requirements may be available but is unprotected.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal programs.
Employee Assistance Programs (EAP).
Employee wellness programs.
Paid training.
AT&T-provided work equipment for remote work.