Call Center Representative

Cellular Sales Verizon Authorized Retailer • Colorado Springs, CO

12d • $15 - $17

About The Position

Cellular Sales is seeking a Call Center Representative to provide ongoing support to its sales force. The ideal candidate is creative and analytical, looks for ways to improve existing procedures and methods, and responds constructively to feedback and criticism. The role supports customer service and business development by following up on leads, generating store traffic and sales leads, and responding to customer inquiries by phone and text. The position pays $15–$17 per hour, depending on experience and skill level, and is full-time.

Requirements

• High school diploma or GED.
• Minimum two years of related work experience.
• Effective communication skills.
• Positive attitude.
• Interest in and understanding of technology products and services.
• Business ownership mentality.

Nice To Haves

• Previous office experience.
• Proficiency in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Data entry and typing skills, including 10-key.
• College degree preferred.

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the market’s success.
• Handle customer inquiries by phone and text.
• Support the sales force by generating sales leads.
• Follow communication scripts when addressing different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Take feedback and criticism to improve productivity and character.

Benefits

• Benefits are offered, but specific benefits are not listed.
• Development opportunities.
• A culture that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED