Call Center Representative

Opus • Draper, UT

2h • $18 - $19 • Remote

About The Position

Opus Inspection, Inc. is a global automotive technology services company that develops software and electronic hardware solutions for vehicle inspection programs, vehicle information databases, and remote vehicle monitoring. Its mission is to help create a cleaner and safer world through effective vehicle inspection solutions, customer focus, and operational excellence.

The Call Center Representative provides customer support to company clients and customers. The role supports company software applications and products, manages technician dispatches and parts orders, and uses professional communication skills to help deliver a high level of customer satisfaction. The position is fully remote after one week of in-office training, with periodic work in the office. The listed schedule is Monday through Friday, 9 a.m. to 6 p.m.; Saturday coverage is handled on a rotating basis. The listed pay is $18–$19 per hour, and the location is Midvale, Utah.

Requirements

• Basic reading, writing, and arithmetic skills, normally acquired through a high school diploma or equivalent.
• Ability to learn and develop knowledge to support new applications and products.
• In-home internet service with at least one Ethernet port.

Nice To Haves

• Previous customer service experience is preferred.
• Ability to speak Spanish is a plus but is not required.

Responsibilities

• Answer questions by phone about company-supported software applications.
• Provide support for company products.
• Use in-house tools to dispatch field technicians appropriately.
• Answer general program questions from motorists.
• Perform additional tasks for motorists.
• Provide inbound sales support.
• Initiate and respond to emails using clear, professional language.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.
• Perform other duties and responsibilities as introduced.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED