Call Center Representative

Cellular Sales Verizon Authorized Retailer • Kemah, TX

12d

About The Position

Cellular Sales is seeking a Call Center Representative to provide ongoing support to its sales force. The role involves following up on leads, generating store traffic and sales leads, and handling customer inquiries by phone and text. The ideal candidate is creative and analytical, can build on existing processes, and responds constructively to feedback to improve productivity. The position operates in a professional office environment and has no supervisory responsibilities. It is full-time, with no travel expected.

Requirements

• High school diploma or GED.
• Minimum two years of related work experience.
• Effective communication skills.
• Interest in and understanding of technology products and services.
• Positive attitude.
• Business ownership mentality.

Nice To Haves

• College degree.
• Previous office experience.
• Proficiency in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Data entry and typing skills, including 10-key.

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the market’s success.
• Handle customer inquiries by phone and text.
• Support the sales force by generating sales leads.
• Follow communication scripts when handling different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Accept feedback and criticism to improve productivity and character.

Benefits

• Benefits and development opportunities are mentioned, but specific benefits are not listed.
• Compensation described as the highest in the wireless industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED