Call Center Representative

Conduent State & Local Solutions, Inc • ,

19h • Onsite

About The Position

As a full-time Call Center Representative, answer inbound calls about Wisconsin child support receipts and disbursements in a fast-paced, high-volume environment. Use multiple computerized systems, multitask, and document each call. Respond to inquiries and complaints using standard scripts and procedures; gather information, research and resolve inquiries, explain available services, and assess callers’ needs. The role is onsite in Milwaukee, Wisconsin, with a stated hourly rate of $17. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. or until the last call waiting in the queue is handled.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• Ability to work in a fast-paced call center environment.
• Basic computer skills and ability to navigate multiple systems.
• Reliable attendance and strong work ethic.
• Background check.

Nice To Haves

• Previous call center or customer service experience.
• Experience handling inbound customer support calls.
• Bilingual skills, if applicable.

Responsibilities

• Provide professional customer service support via inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records through data entry and system updates.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.
• Research and resolve Wisconsin child support inquiries about receipts and disbursements.
• Explain available services and assess callers’ needs.

Benefits

• Benefits from day one for eligible roles, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Paid training.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO), vacation, and/or sick time.
• May be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED