Call Center Representative - 20$ - 20.50$/HR

TEKsystems • Chino, CA

21h • $20 - $20 • Onsite

About The Position

The Call Center Representative manages a high volume of inbound calls and provides customer service related to airbag recalls, dealership information, warranties, and troubleshooting malfunctioning radio codes. The representative handles approximately 30–40 inbound calls per shift, documents customer concerns and creates cases, provides accurate information, resolves or closes cases, and dispatches issues to the appropriate department when further assistance is needed. The role also involves handling settlement calls and claim inquiries, maintaining customer satisfaction and accuracy, and meeting performance targets for call handling time, customer satisfaction, and claim resolution.

The representative uses call center software and multiple screens, tabs, and processes to manage customer interactions and data. Candidates must be available to work within the Monday–Friday scheduling window of 6 a.m. to 5 p.m. This is a contract position based onsite in Chino, California.

Requirements

• Customer service experience.
• Call center experience or skills.
• Computer navigation skills, including the ability to work across multiple screens, tabs, and software.
• Ability to type at least 35 words per minute.
• Ability to work independently and as part of a team.
• Good decision-making skills and ability to work with little supervision.
• Availability Monday through Friday during the 6 a.m. to 5 p.m. scheduling window.

Nice To Haves

• College degree; equivalent work experience is acceptable.
• Automotive or dealership experience.

Responsibilities

• Manage a high volume of inbound calls while providing timely, high-quality customer service.
• Schedule customer appointments for airbag recalls and provide dealership information.
• Answer questions about recalls, warranties, and troubleshooting malfunctioning radio codes.
• Handle approximately 30–40 inbound calls per shift.
• Capture customer concerns and document calls to create cases.
• Provide accurate information, close cases, or dispatch cases to the appropriate department.
• Handle settlement calls and provide claim information and support.
• Use call center software, multiple screens, and related processes to manage customer interactions and data.
• Work collaboratively with the team and provide clear feedback.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, which may include PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed