Call Center Representative

Women's Care•Eugene, OR

2d•Onsite

About The Position

Our busy women's health clinic is searching for a Call Center Representative who thrives in a fast-paced environment, enjoys helping patients, and can keep their cool when the phones are ringing, messages are flowing, and schedules are changing. If you love organization, teamwork, and making a difference in someone's day, we want to meet you. This is a full-time opportunity working on-site at our 10 Coburg location in Eugene, OR. The position has an expectation of 40hrs per week (Monday – Friday), and we are proud to offer a great benefits package. Our Call Center Representative recruiting pay range is $17.96 - $21.64.

Requirements

High School Diploma/GED required
One year of call center experience in a professional environment preferred.
Exceptional organizational and time management skills including professional communication to ensure maximum productivity.
Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes.
Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.
Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others.
Engages well with the team/patients through respectful and inclusive conduct.

Responsibilities

Handle inbound and outbound calls with professionalism and empathy.
Assist new and established patients with scheduling, rescheduling, and canceling appointments.
Assist patients with portal access.
Accurately record patient information, inquiries, and call details into the system.
Liaise between patients and healthcare providers to ensure efficient service delivery.
Follow up on pending patient requests and ensure timely resolution.