Call Center Representative - Indianapolis, IN - Hybrid

Gainwell Technologies LLC•Indianapolis, IN

36d•$29,100 - $41,600•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Call Center Representative - Indianapolis, IN - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Requirements

2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment.
Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications).
Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes.
Excellent communication and listening skills with a customer-first mindset.
Dependability, punctuality, and a strong commitment to team goals and performance standards.
Reliable home internet required: minimum 24 Mbps download / 8 Mbps upload (higher speeds strongly recommended).

Responsibilities

Deliver exceptional customer service and accurate information to providers, members, and internal partners.
Demonstrate professionalism, empathy, and active listening in every call or written interaction.
Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately.
Follow established procedures and compliance guidelines to meet quality and service level standards.
Participate in team meetings, training, and feedback sessions to continuously improve performance.