Keys Representative - Hybrid - Indianapolis, IN

900Work, LLC•Indianapolis, IN

2d•Hybrid

About The Position

The Key Representative is responsible for coordinating and managing the dispatching of locksmith services through our vendors or third-party vendors. This role requires excellent organizational skills, effective communication, and the ability to handle multiple tasks simultaneously. The Key representative ensures timely and efficient service delivery to customers, and resources to maximize productivity and customer satisfaction.

Requirements

Associate degree or equivalent from a two-year college or technical school.
At least 1 year of customer service, customer service and/or administration in any office related industry.
Phone experience required, must be able to answer and complete multiple phone lines.
Working with Microsoft Office, Word, Excel, PowerPoint and Outlook experience.
Strong organizational and multitasking abilities.
Excellent communication and customer service skills.
Use of computer and telephone systems for extended periods.
Problem-solving skills and the ability to make quick decisions in a fast-paced environment.
Applicants must be legally authorized to work in the United States.

Nice To Haves

Bachelor’s degree a plus

Responsibilities

Receive and process customer requests for key services.
Serve as the main liaison between the organization and its assigned clients/Vendors.
Monitor the status of ongoing jobs and adjust schedules as needed to ensure timely completion.
Identify client needs and ensure timely resolution of issues or concerns.
Build, maintain, and strengthen long-term relationships with key vendors.
Maintain accurate records of ordered, cut, or pending keys including details of services keys ordered, date of completion, and customer interactions.
Respond promptly and professionally to customer inquiries and service requests via phone, email, or other communication channels.
Provide customers with accurate information regarding service availability, estimated arrival times, and any delays or issues.
Handle customer complaints and resolve issues in a courteous and efficient manner.
Communicate effectively with locksmiths, transporters, and other team members to coordinate service delivery.
Provide clear instructions and support to field personnel to ensure successful job completion.
Collaborate with the management to address operational challenges and improve service delivery.
Prepare and maintain reports on dispatching activities, including job completion times, service issues, and resource utilization.
Update and maintain customer records and service logs in the company’s database.