Provider Relations Supervisor - Hybrid (Indianapolis, IN)

Gainwell•Indianapolis, IN

6d•Hybrid

About The Position

Gainwell Technologies is seeking an experienced Provider Relations Supervisor to oversee the day-to-day operations of our Provider Relations team. In this role, you will lead and develop staff, strengthen provider partnerships, oversee operational performance, and ensure exceptional customer service while supporting compliance with contractual, regulatory, and organizational requirements. The ideal candidate is an experienced leader with a strong background in provider relations, healthcare operations, customer service, and team development who thrives in a collaborative, fast-paced environment.

Requirements

Three or more years of experience in healthcare, provider relations, provider enrollment, managed care, customer service, or a related healthcare environment.
Demonstrated leadership experience with the ability to coach, mentor, and develop high-performing teams.
Strong knowledge of provider relations, customer service principles, healthcare operations, and regulatory compliance.
Excellent analytical, communication, conflict resolution, and relationship management skills with the ability to work across multiple stakeholders.
Experience with Medicaid, Medicare, managed care organizations, or government healthcare programs is strongly preferred.

Responsibilities

Lead, coach, and develop Provider Relations Representatives and Field Consultants while fostering a culture of accountability, collaboration, and continuous improvement.
Build and maintain strong relationships with healthcare providers, stakeholders, and internal business partners while serving as the primary point of escalation for complex provider concerns.
Monitor operational performance, productivity, quality metrics, and service levels to ensure departmental goals and client expectations are achieved.
Analyze performance trends, identify opportunities for process improvement, and implement solutions that enhance provider satisfaction and operational efficiency.
Partner with cross-functional teams including Provider Enrollment, Claims, Training, Quality Assurance, and Project Management to support organizational initiatives and strategic objectives.