Call Center Rep, Medical Answering Service

Lifepoint Health•Louisville, KY

1d•Remote

About The Position

The Call Center Agent is responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages. Must be able to work Holidays.

Requirements

High School Diploma/GED- required
Six months of call center experience/customer service skills preferred
Basic Healthcare knowledge preferred
Positive attitude and ability to work well with others
Excellent communication skills
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Enjoy working in a fast-paced environment while maintaining a professional attitude

Nice To Haves

Fluent in Spanish preferred

Responsibilities

Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
Ability to utilize and maneuver several different software systems to resolve customer inquiries
Accurately document caller information and navigate scripts using active listening skills
Meet specified goals and objectives assigned by management on a regular basis
Provide exceptional customer service to all clients
Maintain confidentiality of account information at all times
Escalate any problems that may arise
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
Maintain awareness of and actively participate in the Corporate Compliance Program
Assist with other projects as assigned by management