Experienced Call Center Recruiter

MCI Careers•Addison, TX

140d•Onsite

About The Position

MCI is a rapidly growing tech-enabled business services company with a significant call center presence and international operations. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions (XaaS) to various industries. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer interactions, scalability, and cost-efficiency. MCI is dedicated to creating a professional environment that supports career development, continuous learning, and the success of a global organization. We are looking for an Experienced Recruiter to manage high-volume hiring for our contact center, responsible for sourcing, screening, and onboarding talent. A full application on our company careers page, including screening questions and a pre-employment test, is required for consideration.

Requirements

Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field.
3+ years of recruitment experience in a BPO or high-volume environment.
Strong sourcing, interviewing, and organizational skills.
Familiarity with ATS and recruitment tools.
Ability to manage multiple roles and deadlines.
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position.
Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Willing to submit to drug screening.

Responsibilities

Manage full-cycle recruitment for contact center roles.
Source candidates through job boards, social media, and referrals.
Conduct interviews, assessments, and background checks.
Coordinate with hiring managers to understand staffing needs.
Maintain accurate recruitment records and reports.
Support employer branding and recruitment marketing efforts.
Ensure a positive candidate experience throughout the hiring process.

Benefits

Paid Time Off
Paid holidays
Daily, weekly, and monthly contests with cash bonuses and prizes
Comprehensive medical, dental, and vision coverage for full-time employees after 60 days
MEC medical plans for all employees after 30 days
Retirement savings programs
Short-term disability coverage
Life insurance options
Supplemental Insurance (Accident and critical illness)
Career Growth opportunities with a focus on internal promotions
Paid Training
Fun, Engaging Work Environment
Casual Dress Code