Call Center Representative-Family Call Center

Parker Jewish Institute for Health Care and Rehabilitation•Queens, NY

5d•Onsite

About The Position

The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part time/per diem basis in our Family Call Center. Parker's Family Call Center is an important communications link for family members of our patients and residents, providing excellent customer service and serving as a dedicated hot line to address patient and family concerns. The Call Center Representative serves as the point of contact for questions, problem solving and as a resource for family members and loved ones calling the facility. He or she is responsible for providing accurate, prompt, friendly and courteous service and will manage calls from families, resolving or escalating concerns when necessary to provide excellent customer service.

Requirements

High School Diploma or equivalent
Prior experience working in a call center or high volume customer service role
Excellent communication skills
Proficient in Microsoft Office including Excel, data entry, documentation and report generation

Nice To Haves

Prior experience working in a health care environment a plus

Responsibilities

Answer incoming calls and respond to voicemails in a timely manner
Answer questions, refer calls to other departments for follow up
Provide excellent follow through, to ensure all requests are handled and resolved in a satisfactory manner
Offer patient assistance and support
Utilize Salesforce Data Management System to log all incoming calls
Other responsibilities as needed