Call Center Supervisor

Great Day Improvements: A Family of Brands • Twinsburg, OH

10h • Hybrid

About The Position

As the Call Center Supervisor, you will be responsible for providing excellent customer service by offering helpful solutions to customers’ home improvement needs. You will monitor and evaluate the overall performance of the Call Center / Inside Sales department and have direct responsibility for the team during their scheduled shifts.

Requirements

• High School Diploma or equivalent.
• Previous sales and/or marketing experience preferred.
• Proficient in Microsoft Office and previous CRM experience.
• Unrelenting determination to achieve goals for themselves and drive their team to results.
• Positive, entrepreneurial approach each day.
• Ability to work in a fast-paced environment.
• Proven ability to lead a sales, appointment setting or call center environment.
• Availability consistent with business needs.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner

Nice To Haves

• Degree in marketing, sales, or business seen favorably.
• Supervisor experience in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist

Responsibilities

• Initiating outbound calls to customers who have requested contact and receiving incoming calls from potential customers.
• Handling escalated situations from your team.
• Hands-on supervision of daily operations including scheduling, confirming, and monitoring productivity
• Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance,
• Identifying employee or customer needs and assisting the management team with creating solutions.
• Communicating issues or needs with other departments as needed.

Benefits

• Competitive compensation packages
• Medical, Dental, and Vision Insurance with Plan Options
• Basic and Voluntary Life and AD&D Insurance for Employee and Family
• 401(k) Retirement Plan with company match
• Paid Time Off (PTO). For any vacation, personal, and sick day needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED