Supervisor, Call Center
About The Position
AAA Oregon/Idaho is seeking an experienced Supervisor to join their inbound Call Center team. This is not a typical call center; the focus is on building relationships and providing roadside assistance to members. The organization has a long history and continues to grow. Under the guidance of a Call Center Manager, the Call Center Supervisor will coordinate daily activities of team members to ensure effective emergency roadside service. Responsibilities include ensuring adequate staffing, preparing daily work assignments, monitoring service delays, resolving member concerns and contractor challenges, and coaching, supporting, and leading the Call Center team.
Requirements
- 3-5 years relevant experience
- Previous supervisory or team leader experience required
- Ability to work with a diverse employee and member group in an inclusive and equitable manner
- Strong analytical skills and attention to detail
Nice To Haves
- College degree (or equivalent experience) preferred
- Previous Call Center or similar Customer Service experience high preferred
- Strong interpersonal, communication, and decision-making skills
Responsibilities
- Coordinating daily activities of Call Center team members to provide effective emergency roadside service to members.
- Ensuring adequate staffing.
- Preparing daily work assignments.
- Monitoring service delays.
- Resolving member concerns and contractor challenges.
- Coaching, supporting, and providing leadership to the Call Center team.
Benefits
- Competitive time off programs
- Health insurance
- Dental insurance
- Disability/life insurance
- Up to 9% 401(k) total employer contribution
- AAA membership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
