Call-Center Patient Services Associate, Required Bilingual Russian - Brooklyn

NYU Langone Health • New York, NY

1d

About The Position

Family Health Centers at NYU Langone is hiring a Call-Center Patient Services Associate who is required to be bilingual in Russian for its Brooklyn location. The Patient Services Associate performs a range of clerical functions in registration and information, appointments, patient care modules, and other areas such as cashiering and medical records. Duties may vary according to work-site needs. The associate must maintain the security and confidentiality of patient information at all times.

The role supports patients throughout registration, visits, discharge, and telephone interactions. It includes assisting with translation, scheduling follow-up and specialty appointments, managing electronic health record tasks, verifying insurance eligibility, collecting applicable payments, and helping uninsured patients apply for financial programs. The associate works with the healthcare team, contributes to site improvement efforts, and raises workflow, training, conflict, and safety concerns to supervisory staff.

Requirements

• High school diploma.
• At least 2 years of relevant experience.
• Bilingual Russian language ability is required.
• Strong customer service and communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Familiarity with or prior experience in an office setting.
• Prior customer service experience.
• Articulate communication and good interpersonal skills.
• Computer keyboard knowledge and ability to type at least 20 words per minute.
• Ability to enter data accurately.
• Willingness to devote the time required to complete assigned tasks on schedule.
• Ability to communicate effectively with all levels of the organization.

Responsibilities

• Greet patients, family members, and other individuals while providing excellent customer service.
• Provide translation assistance as needed to facilitate interactions between patients and providers.
• Report workflow problems, conflicts, training needs, and related concerns to supervisory staff.
• Work with the healthcare team, participate in site improvement efforts, accept coverage assignments, and contribute to discussions of patient flow, care, process issues, barriers to care, and safety concerns.
• Complete discharge tasks in accordance with policy, including scheduling follow-up and specialty appointments, ensuring referrals are in place, printing necessary take-home documents, and distributing MetroCards when appropriate.
• Handle telephone functions according to policy, including answering calls promptly and courteously, identifying the facility and self, determining the nature of calls, taking messages, and making appointment confirmation calls.
• Complete electronic health record tasks, including scanning insurance cards, photo IDs, consents, and other forms; capturing patient photos; web-enabling eligible patients; updating visit statuses; marking failed appointments as no-shows; assigning recalls; and monitoring recall bins.
• Perform financial functions, including verifying insurance eligibility at each visit, collecting applicable copays, deductibles, and self-pay rates, determining uninsured patients' eligibility for financial programs, assisting with applications, and performing cashiering tasks as assigned.
• Complete registration functions, including registering visits; documenting translation needs; verifying demographic information and primary care provider; verifying site indicators; obtaining photo ID, insurance ID cards, and consent for treatment; and offering new-patient information about programs, services, contact numbers, after-hours information, HIPAA, and advance directives.
• Maintain the security and confidentiality of patient information.
• Perform other functions as assigned by supervisory staff.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED