Call Center Operator - ONSITE
About The Position
A Call Center Operator supports all Munson Healthcare system initiatives, providing emergency communications in a professional manor, sharing of data and providing services while utilizing customized software. Provides excellent customer care through one-on-one interaction with consumers, physicians/office, and Munson Healthcare staff. Determines customer needs and fulfills those needs through dissemination of information entered into custom databases to include but not limited to on-call calendars, emergency notification, and hospital codes, paging groups, physician and staff profiles. Assist in maintaining departmental documentation. Adheres to proper security protocol. Assists in pre-defined operations during downtime procedures. Responds in a timely, professional manner to the needs of customers. Develops and maintains knowledge of when to escalate issues. Maintains regular communication on progress of issues. Performs other duties and responsibilities as assigned.
Requirements
- High school diploma or GED.
- Minimum of two years working with the public.
- Ability to type 50 wpm.
- Medical Terminology course completed within first 90 days.
Nice To Haves
- Experience in hospital/medical setting beneficial.
Responsibilities
- Supports all Munson Healthcare system initiatives, providing emergency communications in a professional manor, sharing of data and providing services while utilizing customized software.
- Provides excellent customer care through one-on-one interaction with consumers, physicians/office, and Munson Healthcare staff.
- Determines customer needs and fulfills those needs through dissemination of information entered into custom databases to include but not limited to on-call calendars, emergency notification, and hospital codes, paging groups, physician and staff profiles.
- Assist in maintaining departmental documentation.
- Adheres to proper security protocol.
- Assists in pre-defined operations during downtime procedures.
- Responds in a timely, professional manner to the needs of customers.
- Develops and maintains knowledge of when to escalate issues.
- Maintains regular communication on progress of issues.
- Performs other duties and responsibilities as assigned.
Benefits
- Tuition reimbursement
- in-person and online development
- access to our career hub
- Full benefits
- paid holidays
- generous PTO
- employee discounts
- free individual retirement counseling
- Free wellness platform for you and your family
- personalized support for personal or family challenges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
