Call Center Operator

INTRALOT INC • Duluth, GA

1d • Onsite

About The Position

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Requirements

• High school diploma or equivalent training and experience.
• One (1) year prior related customer service experience, preferably in a technical call center environment
• Knowledge of tracking software
• Technical customer service skills
• Strong analytic skills
• Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
• Ability to work in a team environment
• Ability to troubleshoot
• Ability to explain technical information to a non-technical client
• Strong verbal and written communication skills
• Understanding of help desk operations, tools, methodologies and processes
• Must possess valid documentation to establish identity and U.S. employment eligibility.
• Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.
• A pre-employment drug screening is also a requirement.

Nice To Haves

• Call tracking system experience preferred

Responsibilities

• Manages ( inbound/outbound ) phone calls from Lottery retailers
• Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
• Dispatch technicians as appropriate for on-site repairs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED