Call Center Member Advisor

IDIQ•Tampa, FL

2d•Onsite

About The Position

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available). The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer). Next upcoming training class will be July 6, 2026 At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers’ business. They will utilize the art of active listening, apply problem-solving skills to de-escalate customer concerns, and utilize sales skills (upgrades, better-fitting products to customers’ needs, downgrades) to retain customers who are calling to cancel their membership with IDIQ.

Requirements

Minimum of two years’ experience working in a high-volume call center environment providing customer service by phone.
Experience in handling high call volumes while maintaining excellent customer service and accuracy across systems and documentation.
Technically adept with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in working with various internet browsers including Chrome and Firefox.

Nice To Haves

Familiarity with credit reporting services or related industries is a plus.
Strong telephonic and electronic communication skills and etiquette.
Advanced problem-solving skills.
Familiarity with CRM systems and practices.
Willingness to learn, respond to coaching, and adapt to sales process
Strong customer-focused mindset
Established track record of reliability and good attendance.
Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders
Ability to be discrete and maintain confidential information
Ability to multitask with a high volume of tasks
Flexibility to handle rapid and frequent change and interest in taking on new tasks.
Exhibits passion and excitement over work. Has a can-do attitude.

Responsibilities

Maximize opportunities to retain existing customers from cancelling IDIQ services while upselling core products.
Effectively communicate the IDIQ products and value proposition of services to members.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
Maintaining a thorough and detailed understanding of IDIQ products and services.
Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations
Must follow all company policies and procedures regarding data privacy and protection and data loss prevention
Regular and predictable attendance is required.
Performs other job-related duties and responsibilities as may be assigned from time to time.

Benefits

Medical: 100% of base benefits for employees and 50% for dependents
Dental: 50% for of base benefits for employees and dependents
Vision: 50% for of base benefits for employees and dependents
$25,000 company paid life insurance
Short-term disability
Long-term disability
11 paid holidays
Vacation time off (VTO)
Paid sick time (STO)
401k program with employer match.
generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more.
unending free coffee, relaxation rooms, game rooms and company events.